Return and Refunds

1. eligibility for return

you can request a return if:

• the product is damaged during delivery.

• you received the wrong product.

• the product is expired or defective.

❌ returns are not accepted for:

• change of mind or personal preference.

• products purchased during clearance sales.

• opened or used items (unless defective).

2. return process

• raise a request within 3 days of delivery.

• go to my account → contact on whatsapp and share your order id with product photos/videos.

• our team will verify and arrange return pickup or guide you with the next steps.

3. refunds

• once the returned item is received and verified, your refund will be processed.

• refunds are issued to the original payment method.

• refund timelines depend on your bank or payment provider (usually 5–7 business days).

4. replacements

• if stock is available, we may provide a replacement instead of refund.

• replacements are shipped at no extra cost after verification.

5. contact us

for all return or refund queries, open my account → contact on whatsapp, and our support team will assist you immediately.