Product Complaint

We strive to ensure all products meet the highest quality standards. However, if you receive a faulty, damaged, or incorrect item, you may raise a complaint.

• How to Report: Please contact us through My Account → WhatsApp within 48 hours of receiving the product, providing your order number, product details, and a clear description (photos if possible).

• Resolution: Depending on the issue, we will arrange a replacement, exchange, or refund after verifying the complaint.

• Exclusions: Complaints raised after the specified timeframe or due to misuse/handling errors may not be eligible for refund or replacement.

Our team is committed to resolving complaints quickly and fairly, ensuring customer satisfaction.