Terms & Conditions

1. general

• these terms apply to all users of our website and app.

• by accessing our services, you accept these terms in full.

2. products & pricing

• all products, prices, and offers are subject to availability and change without prior notice.

• we strive to display accurate product details, but slight variations in packaging or description may occur.

3. orders & payments

• orders are confirmed only after successful payment.

• we accept multiple secure payment options as displayed during checkout.

• in case of payment failure, orders will not be processed.

4. shipping & delivery

• delivery timelines depend on product availability and your location.

• delays may occur due to unforeseen circumstances, but we will keep you updated.

• free delivery may apply on eligible orders as per our delivery policy.

5. cancellations & refunds

• orders can be cancelled before packing/shipping.

• once shipped, cancellations are not allowed.

• refunds are processed only for damaged, defective, or incorrect products after proper verification.

6. returns & complaints

• complaints must be reported within 3 days of delivery with supporting photos/videos.

• we may offer a replacement or refund based on the situation.

• personal preference or change of mind is not eligible for return.

7. use of website & app

• you agree not to misuse the website or app in any way.

• all content (text, images, logos) belongs to yes yes supermarket and cannot be used without permission.

8. limitation of liability

• yes yes supermarket is not responsible for losses caused by incorrect usage of products or delayed deliveries.

• our liability is limited to the value of the product purchased.

9. changes to terms

• we may update these terms anytime without prior notice. continued use of our services means you accept the updated terms.

10. contact us

for support, order-related queries, or complaints, contact us through my account → whatsapp in the app, and our team will respond quickly.